If you’re experiencing problems with Livestream Studio and need help from our Support team, sending your log files when contacting us will help us diagnose and resolve the issue more efficiently. This article explains how to collect Livestream Studio logs on Windows and macOS.
In this article:
- Which logs to send to Support
- How to retrieve logs on Windows
- How to retrieve logs on Mac
Which logs to send to Support
Please attach the following files and folders to your support ticket in a compressed .zip file: .
- crisis_log.txt
- launcher_config.xml
- launcher_log.txt
- primary_log.txt
- previous_logs (folder)
How to retrieve Studio logs on Windows
- Press Windows Key + R on your keyboard to open the Run command window.
- In the text field of the Run command window, type %localappdata% and press Enter.
- In the File Explorer window, open the Livestream Studio folder. The necessary log files will be inside this folder.
- Compress your files into a compressed .zip file. Microsoft Support provides guidance on how to create a .zip file at Zip and unzip files.
How to retrieve Studio logs on Mac
- Open your Applications folder.
- Right-click on the Livestream Studio app icon and select Show Package Contents.
- Navigate into the Contents folder and into the Resources folder.
- The log files are stored in this directory.
Compress your files into a compressed .zip file. Apple Support provides guidance on how to create a .zip file at Zip and unzip files and folders on Mac.